Contact Golisimo Casino — Get in Touch

At Golisimo Casino, we believe that exceptional customer support is just as important as an outstanding gaming experience. Whether you have a question about your account, need assistance with a transaction, want to learn more about our promotions, or simply have feedback to share, our dedicated support team is here to help you around the clock. This page provides all the information you need to reach us through your preferred communication channel.

Contact Methods

Golisimo Casino offers multiple ways to get in touch with our customer support team. We understand that different situations call for different communication channels, so we have made sure that you always have the option that best suits your needs.

Live Chat — Available 24/7

Our live chat service is the fastest way to connect with a Golisimo support representative. Available 24 hours a day, 7 days a week, live chat provides instant access to trained agents who can assist with account inquiries, technical issues, bonus questions, payment concerns, and more. To start a live chat session, simply click the chat icon located in the bottom-right corner of any page on the Golisimo website.

Average Response Time: Under 60 seconds during standard hours. During peak periods, wait times may extend to 2–3 minutes, but our team works diligently to minimize delays. Live chat conversations are available in both English and French to serve the language preferences of our Canadian player community.

Email Support — support@golisimo.com

For inquiries that require detailed explanations, document submissions, or formal correspondence, our email support channel is the ideal choice. Send your message to support@golisimo.com and include as much relevant detail as possible — your registered email address, a clear description of your inquiry, and any supporting screenshots or documents that may help us resolve your matter efficiently.

Average Response Time: 12 to 24 hours. Our email support team reviews and responds to all messages within this timeframe, though many inquiries are addressed more quickly. Complex cases involving account verification, payment disputes, or regulatory matters may require additional time for thorough investigation.

Business Inquiries

If you represent a company or organization interested in exploring partnership opportunities with Golisimo Casino, we welcome your inquiry. Business-related communications — including affiliate program applications, game provider partnerships, media requests, and corporate collaborations — should be directed to our business development team.

Please send business inquiries to support@golisimo.com with the subject line "Business Inquiry" followed by a brief description of your proposal. Our business development team reviews all partnership requests and will respond within 3 to 5 business days with an initial assessment. Please include your company name, website, the nature of the proposed partnership, and relevant contact details in your message.

Complaints Procedure

Golisimo Casino is committed to resolving player complaints fairly, transparently, and in a timely manner. We understand that issues may occasionally arise, and we have established a structured complaints procedure to ensure that every concern receives the attention it deserves.

Step 1 — Contact Customer Support

In the first instance, please contact our customer support team via live chat or email to describe your complaint. Provide as much detail as possible, including your account email, the nature of the issue, the date and time it occurred, and any relevant transaction IDs or screenshots. Our frontline support agents are trained to handle a wide range of issues and will work to resolve your complaint at first contact whenever possible.

Step 2 — Escalation to Senior Management

If you are not satisfied with the initial response from our support team, you have the right to escalate your complaint to our senior management team. To do this, reply to the email correspondence you received or request escalation through live chat. Senior management will review your case independently and provide a detailed response within 5 business days.

Step 3 — External Dispute Resolution

In the unlikely event that your complaint cannot be resolved through our internal processes, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. As a licensed operator under the Anjouan Gaming Authority (ALSI‑202411077‑FI2), Golisimo Entertainment N.V. is subject to the authority's dispute resolution framework. Our customer support team can provide you with the relevant contact details and guidance on how to initiate an external review.

We aim to resolve all complaints within 14 business days from the date of initial contact. Throughout the process, we will keep you informed of the progress and provide clear explanations for any decisions made regarding your case.

Company Information

Golisimo Casino is operated by Golisimo Entertainment N.V., a company incorporated and registered under the laws of Curaçao. Our platform operates under a gaming license issued by the Anjouan Gaming Authority.

Send Us a Message

Use the form below to send us a message directly. Please fill in all required fields and provide a detailed description of your inquiry so that our team can assist you as efficiently as possible.

Frequently Asked Questions

What is the fastest way to contact Golisimo Casino?

The fastest way to reach our support team is through the live chat feature on our website. Live chat is available 24/7 with typical response times under 60 seconds. Simply click the chat icon in the bottom-right corner of any page to start a conversation.

How long does it take to get an email response?

Our email support team responds to all inquiries within 12 to 24 hours. For urgent matters, we recommend using live chat for an immediate response.

Can I submit verification documents through the contact form?

For security reasons, we recommend submitting verification documents through the dedicated Verification section in your account settings or by sending them directly to support@golisimo.com as email attachments. This ensures your sensitive documents are handled securely.

What information should I include in my support request?

To help us resolve your inquiry as quickly as possible, please include: your registered email address, a clear description of the issue, the date and time the issue occurred, any relevant transaction IDs, and screenshots if applicable.

Is customer support available in French?

Yes, Golisimo Casino provides customer support in both English and French to serve the language preferences of our Canadian player community. You can request French-language assistance through both live chat and email channels.